Last updated: 21 September 2026

At Meet The Pods Limited (“The Pods”, “we”, “us” or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have in relation to your personal information.

We handle personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Meet The Pods Limited
Company number: 11521552

Email: customerservice@meetthepods.com

For data protection purposes, Meet The Pods Limited is the organisation responsible for your personal information collected through our website.

2. Information we collect

Depending on how you use our website, we may collect:

• Your name

• Email address

• Billing and delivery address

• Telephone number, where provided

• Payment and transaction information

• Order history

• Information you provide when contacting us

• Competition and giveaway entry information

• Information about how you use our website, including information collected through cookies and analytics tools

We only collect information that we reasonably need for the purposes described in this Privacy Policy.

3. How we use your information

We may use your personal information to:

• Process and fulfil orders

• Process payments

• Arrange delivery of products

• Provide customer support

• Send order confirmations and updates

• Respond to enquiries

• Administer competitions and giveaways

• Contact competition winners

• Improve our website, products and services

• Understand how visitors use our website

• Comply with our legal and regulatory obligations

• Send marketing emails where you have provided the appropriate consent

4. Our lawful bases for using your information

Under UK data protection law, we need a lawful basis for using your personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract
We may need to use your information to process an order or provide a service you have requested.

Legal obligation
We may use your information where necessary to comply with a legal or regulatory requirement.

Legitimate interests
We may use information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Consent
Where required, we will ask for your consent before using your information for a particular purpose, such as sending marketing emails.

5. Competitions and giveaways

If you enter a competition or giveaway organised by The Pods, we will collect the information you provide, such as your name and email address.

We use this information to:

• administer the competition;

• confirm eligible entries;

• select and contact the winner;

• arrange delivery of the prize; and

• deal with any queries relating to the competition.

Entering a competition does not automatically sign you up to receive marketing emails from The Pods.

If you would like to receive marketing emails, we will ask you to provide your consent separately.

For example, our competition entry form may include an optional checkbox asking whether you would like to receive emails about The Pods, including news, new products, competitions and special offers.

You can withdraw your marketing consent at any time.

Competition entry information will be kept only for as long as reasonably necessary to administer the competition, deal with any queries and meet our legal obligations. We may then securely delete or anonymise the information.

6. Marketing emails

We will only send marketing emails to individuals where we have the appropriate permission or where another lawful basis permitted by applicable law applies.

Where we ask for marketing consent, the consent will be separate from competition entry, terms and conditions or other services.

Marketing consent is optional and you can withdraw it at any time by using the unsubscribe link included in our marketing emails or by contacting us.

We will keep appropriate records of marketing consent, including when and how consent was given.

7. Sharing your information

We do not sell your personal information.

We may share personal information with trusted third-party service providers where this is necessary to operate our business, including:

• Website and hosting providers, including Wix

• Payment processors

• Delivery and fulfilment providers

• Email marketing providers

• Analytics providers

• Professional advisers where necessary

• Other service providers who process information on our behalf

These organisations will only receive information that is reasonably necessary for them to provide their services.

Where appropriate, we require our service providers to protect personal information and use it only for the purposes for which it has been provided.

8. International transfers

Some of the service providers we use may process personal information outside the UK.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

9. Cookies and analytics

Our website uses cookies and similar technologies.

Cookies may be used to:

• Make our website function properly

• Remember preferences

• Understand how visitors use our website

• Improve our website and services

• Help us understand website performance

Some cookies may be placed by third-party services that we use.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through the cookie controls available on our website and through your browser settings.

10. How long we keep your information

We will only keep personal information for as long as reasonably necessary for the purpose for which it was collected.

Different types of information may be kept for different periods.

For example:

• Order and transaction information may be retained for as long as necessary to fulfil the order, provide customer support and meet accounting, tax and legal requirements.

• Competition entry information will generally be retained for the period necessary to administer the competition, contact the winner and deal with any queries, after which it may be securely deleted or anonymised.

• Marketing information may be retained while you remain subscribed to our marketing communications and for a reasonable period afterwards to maintain a record of your previous preferences.

Where we do not specify a fixed retention period, we will consider the nature and amount of information, why we need it, and our legal and business requirements when deciding how long to retain it.

11. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information from accidental loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Your rights

Under UK data protection law, you may have rights including:

• The right to ask for access to the personal information we hold about you

• The right to ask us to correct inaccurate or incomplete information

• The right to ask us to delete your personal information in certain circumstances

• The right to ask us to restrict how we use your information in certain circumstances

• The right to object to certain types of processing

• The right to withdraw consent where we rely on consent

• The right to data portability in certain circumstances

Your rights depend on the circumstances and the lawful basis on which we are processing your information.

To exercise your rights, please contact us at:

customerservice@meetthepods.com

13. Children's privacy

Our products are designed for children, but our website and purchases are intended to be made by parents, guardians or other adults.

Our competitions are open to UK residents aged 18 or over, unless otherwise stated in the relevant competition terms and conditions.

We do not knowingly collect personal information directly from children.

If you believe that a child has provided us with personal information without appropriate permission, please contact us and we will consider the appropriate steps to address this.

14. Third-party websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We recommend checking their privacy policies before providing them with personal information.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

Any updates will be posted on this page and the “Last updated” date will be amended accordingly.

16. Contact us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Meet The Pods Limited
Company number: 11521552
Email: customerservice@meetthepods.com

You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you believe your personal information has not been handled appropriately.